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Latest from the ICG

ChatGPT, Claude, or Gemini? Decide by User Experience

ChatGPT, Claude, or Gemini? Decide by User Experience

Article by ICG member John Habershon Introduction This is the first of three waves of research in this fast moving market, based on 1,264 genuine conversations by informed users on Reddit and X. Although the process is enabled by AI, there is no synthetic data - these...

RECORDING: Award 2025 Finalists Submissions (for ICG members only)

RECORDING: Award 2025 Finalists Submissions (for ICG members only)

Come and hear from our 4 Award Finalists from last year about their submissions. Hear more about how they approached their work, the hurdles they overcame, what worked well and less well, and why they chose to enter the Award. A great opportunity to learn from other...

Power of Presence (PoP) Campaign – Results from Survey

Power of Presence (PoP) Campaign – Results from Survey

  During the Covid Pandemic of 2020/21, whilst in-person research was completely suspended, viewing facilities came together as an Action Group. During 2025, the group has evolved from coordination into collaboration (the ‘Collective’), working together to...